Integrations
Works with the stack you already run
Dessa plugs into your existing helpdesk, store and channels — no migration, no rip-and-replace. Connect in an afternoon, keep everything where it is.
The stack
Helpdesks, stores and channels
Resolve tickets autonomously inside your existing Zendesk queue.
Dessa works your Intercom inbox alongside your team.
Full resolution and handoff inside Freshdesk.
Built for e-commerce inboxes running on Gorgias.
Multichannel resolution in your Trengo workspace.
Live order lookups, refunds, returns and WISMO answers.
Answer on the channel your customers actually use.
Sync cases and customer data both ways.
Integration guides
Go deeper on your stack
Most “AI support” tools draft replies for your agents to send. Dessa closes the conversation herself — here is what happens in the forty seconds in between.
Every integration has its own guide: what Dessa reads, what she can act on, and how the connection is set up.
Storefronts: Shopify → · WooCommerce → · Magento → · BigCommerce → · Lightspeed →
More guides are on the way — bol.com and the carriers your customers ask about most.
How we connect
Integration principles
Nothing to migrate
Dessa joins your existing inbox as a teammate. Your queues, tags, macros and reporting keep working exactly as before.
Actions, not just reads
Integrations are two-way: she looks up orders and issues the refund, updates the address, triggers the return flow.
Scoped access only
Every integration runs on scoped tokens with the narrowest permissions that work. Revoke any of them in one click.
Portability
Built to outlive your toolstack.
Dessa answers, acts and escalates across your whole support surface — these are the pieces that make it work.
Switched helpdesks? Dessa does not care.
Teams move from Zendesk to Intercom or Gorgias mid-contract and keep the same agent, knowledge and resolution rate. The intelligence lives with Dessa, not the inbox.
Setup time
From API key to first resolved ticket.
Custom stack?
REST API and webhooks cover what tiles do not.
One agent, all channels
Email, chat and WhatsApp share one brain and one history.
FAQ
Frequently asked questions
My helpdesk is not listed — can we still use Dessa?
Probably. The REST API and webhooks let Dessa read and act on most systems; tell us your stack in the demo and we will confirm on the call.
Do integrations cost extra?
No. Every integration is included on every plan — you pay per resolved conversation, nothing else.
How long does connecting take?
Helpdesk plus store is typically under a day, including guardrail setup. No engineering sprint required.
Can Dessa write back to our CRM?
Yes — Salesforce case sync is two-way, and webhooks can push conversation outcomes anywhere else you need them.
Check your stack with us
Twenty minutes with our team and you will know exactly how Dessa fits into your setup — and what she can act on from day one.