Your customers already write to you on WhatsApp. Dessa answers there with real order, shipping and return data, in short, natural messages, and hands the rest to your team.
Hi! When will my order arrive? #48120
DessaHi! Your order #48120 shipped yesterday and is expected tomorrow between 10:00 and 14:00. Here is your tracking link.
Quick messages that fit a WhatsApp chat, not long emails pasted into a bubble.
Dessa checks the order and tracking, so the customer gets the answer in the chat instead of a link to a help page.
When a person is needed, the WhatsApp conversation goes to your team in your help desk, with the full context.
Dessa checks the order in your store and the latest tracking, then replies with the status, carrier ETA and tracking link.
Dessa checks the return window against the actual order and shares your returns-portal link.
Sizes, materials, stock and compatibility, answered from your own catalogue.
Before an order ships, Dessa can cancel it or update the delivery address, right in the WhatsApp conversation. Available for Shopify stores today.
Orders, returns and fulfilment tools first, so Dessa answers with real data.
Dessa works in your help desk inbox, like Trengo or Zendesk. Your WhatsApp conversations arrive there, and Dessa answers them.
Dessa drafts replies to real conversations, so you see the results before anything goes out.
Turn on Autopilot Mode for the flows you trust, and expand from there.
