Customers ask about products and orders in your DMs. Dessa answers there with your catalogue and real order data, in your brand voice, and hands the rest to your team.
Product, order and return questions get a real answer where the customer asked, without sending them somewhere else.
Coach Dessa once on tone, and every DM reply sounds like your brand.
When a person is needed, the Instagram conversation goes to your team in your help desk, with the full context.
Dessa checks the order in your store and the latest tracking, then replies with the status, carrier ETA and tracking link.
Dessa checks the return window against the actual order and shares your returns-portal link.
Sizes, materials, stock and compatibility, answered from your own catalogue.
Before an order ships, Dessa can cancel it or update the delivery address, right in the Instagram conversation. Available for Shopify stores today.
Orders, returns and fulfilment tools first, so Dessa answers with real data.
Dessa works in your help desk inbox, like Trengo or Zendesk. Your Instagram conversations arrive there, and Dessa answers them.
Dessa drafts replies to real conversations, so you see the results before anything goes out.
Turn on Autopilot Mode for the flows you trust, and expand from there.
