Customers message your Facebook page about orders and products. Dessa answers there with real data, in short, natural replies, and hands the rest to your team.
Quick messages that fit a Messenger chat, in your brand voice.
Dessa checks the order and tracking, so the customer gets the answer in the chat.
When a person is needed, the Messenger conversation goes to your team in your help desk, with the full context.
Dessa checks the order in your store and the latest tracking, then replies with the status, carrier ETA and tracking link.
Dessa checks the return window against the actual order and shares your returns-portal link.
Sizes, materials, stock and compatibility, answered from your own catalogue.
Before an order ships, Dessa can cancel it or update the delivery address, right in the Facebook Messenger conversation. Available for Shopify stores today.
Orders, returns and fulfilment tools first, so Dessa answers with real data.
Dessa works in your help desk inbox, like Trengo or Zendesk. Your Facebook Messenger conversations arrive there, and Dessa answers them.
Dessa drafts replies to real conversations, so you see the results before anything goes out.
Turn on Autopilot Mode for the flows you trust, and expand from there.
