A shopper with a question is close to buying. Dessa answers in your web chat with your catalogue and real order data, and hands the rest to your team.
No waiting for an agent to come online. Dessa answers right away.
Sizes, materials and stock, answered from your catalogue while the shopper is still looking.
When a person is needed, the chat conversation goes to your team in your help desk, with the full context.
Dessa checks the order in your store and the latest tracking, then replies with the status, carrier ETA and tracking link.
Dessa checks the return window against the actual order and shares your returns-portal link.
Sizes, materials, stock and compatibility, answered from your own catalogue.
Before an order ships, Dessa can cancel it or update the delivery address, right in the Live chat conversation. Available for Shopify stores today.
Orders, returns and fulfilment tools first, so Dessa answers with real data.
Dessa works in your help desk inbox, like Trengo or Zendesk. Your Live chat conversations arrive there, and Dessa answers them.
Dessa drafts replies to real conversations, so you see the results before anything goes out.
Turn on Autopilot Mode for the flows you trust, and expand from there.
