The AI agent for small and medium eCommerce brands
You only pay for successful outcomes
1 credit = 1 successful outcome. If Dessa can't help, the handover is free.
Outcome-based pricing
- Works with any help desk
- Support and shopping assistant in one agent
- No seats, no per-conversation fees
Dessa works with any help desk
Bring yours, or use Trengo instead.
Connects with the help desk you already use
Trusted by eCommerce brands
What counts as an outcome
Clear rules, no surprises
You pay when Dessa delivers
One credit for one successful outcome.
- Dessa resolves the ticket
- No reply from the customer 48 hours after Dessa's last answer
- Dessa hands over a ticket because you asked her to
Always free
You never pay when Dessa doesn't help.
- Dessa can't help and escalates
- Your team writes its own reply
- A person takes over the conversation
Clear value, shown in the app
Dessa's analytics show your ROI.
- How much support work Dessa takes off your team
- How much revenue you gain with Dessa
Start with 500 credits
Everything you need to go live, with dedicated onboarding.
Grow
Everything you need to go live
- Dedicated onboarding
- All integrations
- Unlimited agents
- Support by email and WhatsApp
Calculators
What Dessa could do for your business
Estimate what you save on support, and what you earn when every question before a purchase gets an instant answer, day and night.
Dessa will save you
In year 1
Return on investment
| Before Dessa | Year 1 | |
|---|---|---|
| Employee cost | €153,000 | €45,900 |
| Dessa cost | – | €6,300 |
| Employees freed | – | 2.1 |
| Your savings | – | €100,800 |
Dessa cost = €0.75 per resolved conversation, at least €375 a month.
FAQ
Questions, answered
What is Dessa?
Dessa is an AI agent for eCommerce customer service, built by the team at Trengo. It answers and resolves customer conversations, like order status and return questions, inside the help desk you already use.
What is outcome-based pricing?
Outcome-based pricing means you pay for results, not for seats or for every conversation. With Dessa you pay €0.75 per successful outcome. If Dessa doesn't help, you don't pay.
What counts as an outcome?
An outcome is a conversation Dessa handles successfully: she resolves the ticket, the customer doesn't reply within 48 hours of her last answer, or she hands a ticket to your team because you asked her to. Each outcome uses one credit.
When don't I pay?
When Dessa can't help and escalates to your team, when your team writes its own reply, or when a person takes over the conversation. These never cost a credit.
Does Dessa work with my help desk?
Yes. Dessa works with any help desk, so you can keep your current setup. Or use Trengo as your help desk instead.
How does pricing work if I use my own help desk?
Dessa costs the same with every help desk: €0.75 per successful outcome, with no per-seat fees. Your help desk subscription stays as it is.
How does Trengo pricing work?
Trengo is a help desk with its own plans. If you use Trengo as your help desk, Dessa works the same way as with any other help desk: €0.75 per successful outcome.
What is Assist mode?
In Assist mode, Dessa drafts a reply for every conversation and your team decides what to send. When you trust her answers, you can let her reply on her own. In Assist mode you only pay when the reply your team sends carries the same answer as Dessa's draft.
Is the AI Manager included?
Yes. The AI Manager learns from your past conversations and suggests improvements every night. It's included in every plan, with unlimited sessions.
What are credits?
Credits are how Dessa is billed. One credit pays for one successful outcome and costs €0.75. The €375 plan includes 500 credits a month.
How much does AI customer support cost with Dessa?
Each successful outcome costs €0.75. The €375/month plan includes 500 credits and dedicated onboarding. What you pay depends on how many conversations Dessa resolves, not on the size of your team.
What is included in the price?
All integrations, unlimited agents, dedicated onboarding and support by email and WhatsApp. There are no per-seat fees.
Does the price change as my volume grows?
No. A credit costs €0.75 at every volume. When you need more credits, you move up to a bigger tier at the same rate.
What happens if I use all my credits?
You get a warning email at 75% and at 90% of your credits. If you go over, you move up one tier automatically for the rest of the period and pay the difference, prorated. Dessa keeps replying.
Do unused credits roll over?
No. Every billing period starts with your full allowance.
Do you offer discounts?
Yes. With yearly billing you save 15%.
Say hey to Dessa
Go live in a day. See your resolution rate climb in a week.