The AI agent built for eCommerce
Dessa learns your catalog and how you operate in minutes, resolving returns, refunds, order status on its own while closing the next sale. Your best customer support agent and your best shopping assistant, in one.
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and more“We sell thousands of SKUs across many brands. Dessa understands our products, our website and what fits what, without hours of training. It was easy to set up, and it's now closing sales for us.”
“Questions are answered out of office hours, and in an increasing amount of cases, questions turn into sales.”
Everything
Dessa knows how to do.
Support skills that resolve. Sales skills that sell.
Order status & Shipment tracking
"Where's my order?" answered before it's even finished being typed. Dessa pulls live tracking straight from store and your carrier, and knows the difference between "still moving," "stuck," and "delivered but somehow not there."
90% of your inbox clearedReturns & refunds
Checks the order against your return window, then hands over your returns portal with the order already filled in. Damaged or wrong items get automatically rerouted to the right resolution.
100% resolved autonomouslyDelayed-order recovery
A delay doesn't have to end in a cancellation. When an order's running late, Dessa offers an in-stock substitute, a straightforward cancellation and refund, or a goodwill gesture; whichever combination you allow it to use.
40% less cancellationsEdits, cancellations & address changes
Wrong size, wrong address, second thoughts while an order hasn't shipped, Dessa cancels it or updates the delivery address, in one message.
100% resolved autonomouslyDamaged or wrong item: triage & handoff
Collects the details and the photo evidence your team actually needs, then hands the case to a teammate fully prepped, so the first human touchpoint is a resolution, not a fact-finding mission.
100% control over specific scenariosProduct questions & Compatibility
Specifically designed for complex or technical products that require deep knowledge.
80% reduced back & forthDiscount & promo code troubleshooting
A code that won't apply, one forgotten at checkout, a missing signup discount. Dessa checks it against your actual rules and either fixes it or explains clearly why it doesn't apply.
100% autonomously resolvedBusiness related inquiries
Recognize a B2B message related to a wholesale, reseller, partnership, press, or a vendor pitch. Let Dessa deal with it the way you've chosen: hand it to a teammate, point it at a different business email address, or decline it.
100% autonomous resolutionHow Dessa works
Three steps from connected to live.
Plug into what you already have.
Connect your web shop, returns portal and fulfilment, then your helpdesk: Gorgias, Zendesk, Trengo or others.
See it work before it goes live.
Dessa drafts replies on your real conversations in Assist Mode. You decide when it goes live in Autopilot Mode.
Fix it once, it's fixed everywhere.
Correct a reply to adjust tone or policy and Dessa applies the fix across every conversation. One step closer to Autopilot Mode.
Keep your helpdesk. Add Dessa.
Dessa works inside the helpdesk you already run, whether that's Gorgias, Zendesk, Trengo or another. No migration, no new inbox for your team to learn. Dessa resolves what it can and hands the rest to your team, with full context, in the tool they already use.
Grow without hiring.
Dessa resolves support and sells to your shoppers, inside the helpdesk you already use.
Try for freeRuns on your existing setup.
Connects to 40+ storefronts, returns and fulfilment tools. No IT project.
ShopifyLightspeedMagento
WooCommerce
BigCommerce
PrestaShopSalesforce Commerce
Shopware
WixSee what Dessa earns you, every day.
Real-time reporting shows every conversation Dessa resolved, the orders it helped close and the hours your team got back. You see the return on Dessa as it happens, not at the end of the quarter.
Get your day back.
“Our sales staff can focus on customers in the store while Dessa looks after online enquiries, helping people make decisions, book services and complete purchases without anyone stepping in.”
“Dessa, or Jim as we call it, has increased my hope that we can focus on other sides of the business while gradually training the agent to get better at customer service.”
Pay only when Dessa delivers.
One credit for one successful outcome. A credit is only used when:
- Dessa resolves the conversation
- The customer doesn't reply within 48 hours of Dessa's last answer
- Dessa hands over to your team because your rules asked it to
Questions,
answered.
Built by the Team at
With 10+ years working with eCommerce businesses, the team at Trengo built Dessa — an AI agent that works across any channel, on any inbox, with any helpdesk, not just Trengo — so you can stay with your current ticketing system and add Dessa to your existing operations.
Learn more at trengo.com