The AI agent built for eCommerce
Dessa learns your catalog and how you operate in minutes, resolving returns, refunds, order status on its own while closing the next sale. Your best customer support agent and your best shopping assistant, in one.
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and moreTired of an 8:00 AM to 6:00 PM shift answering the same questions?
Today,
Dessa is on it.
Dessa drives sales in your store while resolving the everyday, repetitive tickets that block you from growing your eCommerce business.
Save time and reduce costs
Automate 90% of support tickets with AI Agents that are trained in minutes. Resolve tickets and reviews faster and better across any channel.
Runs on your existing setup.
Dessa is built to operate with eCommerce rules, not with help desk rules. You can choose to keep your existing help desk or change with a new one, Dessa instantly connects with your choice.
Everything
Dessa knows how to do.
Everyday skills designed for Dessa to generate revenue and become your best shopping assistant.
Order status & Shipment tracking
"Where's my order?" answered before it's even finished being typed. Dessa pulls live tracking straight from store and your carrier, and knows the difference between "still moving," "stuck," and "delivered but somehow not there."
90% of your inbox clearedReturns & refunds
Checks the order against your return window, then hands over your returns portal with the order already filled in. Damaged or wrong items get automatically rerouted to the right resolution.
100% resolved autonomouslyDelayed-order recovery
A delay doesn't have to end in a cancellation. When an order's running late, Dessa offers an in-stock substitute, a straightforward cancellation and refund, or a goodwill gesture; whichever combination you allow it to use.
40% less cancellationsEdits, cancellations & address changes
Wrong size, wrong address, second thoughts while an order hasn't shipped, Dessa cancels it or updates the delivery address, in one message.
100% resolved autonomouslyDamaged or wrong item: triage & handoff
Collects the details and the photo evidence your team actually needs, then hands the case to a teammate fully prepped, so the first human touchpoint is a resolution, not a fact-finding mission.
100% control over specific scenariosProduct questions & Compatibility
Specifically designed for complex or technical products that require deep knowledge.
80% reduced back & forthDiscount & promo code troubleshooting
A code that won't apply, one forgotten at checkout, a missing signup discount. Dessa checks it against your actual rules and either fixes it or explains clearly why it doesn't apply.
100% autonomously resolvedBusiness related inquiries
Recognize a B2B message related to a wholesale, reseller, partnership, press, or a vendor pitch. Let Dessa deal with it the way you've chosen: hand it to a teammate, point it at a different business email address, or decline it.
100% autonomous resolutionFrom typing to automatically resolving.
Three easy steps, and Dessa is already working for your store under minutes.
Plug into what you already have
First your tech stack: Web shop, Returns portal and Fulfillment. Then your help desk: Gorgias, Zendesk, Trengo or others.
Analyze the immediate results you get
Dessa is ready to act on your existing set up. See first results yourself in Assist Mode and decide when it goes Live on Autopilot Mode.
We built the correct replies so you don't have to.
Dessa drafts every reply and recommendation in Assist Mode. Correct one to adjust your brand tone, it applies the fix everywhere. One step closer to Autopilot Mode.
Ready to reduce support costs and increase your shop's sales?
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answered.
Built by the Team at
With 15+ years working with eCommerce businesses, the team at Trengo built Dessa — an AI agent that works across any channel, on any inbox, with any helpdesk, not just Trengo — so you can stay with your current ticketing system and add Dessa to your existing operations.
Learn more at trengo.com