Connect your Shopify store and Dessa reads orders, tracking and customer history in real time, then resolves order questions, returns and order changes on its own, instead of just answering about them.
Hey, I just ordered sneakers from your store but picked the wrong size. Can I still switch to a 42? #58291
DessaDone. I updated order #58291 to size 42 in your store and kept tomorrow’s delivery date. A new confirmation is in your inbox.
Dessa looks up the live order and carrier status in Shopify and gives the customer a real answer: order number, status and delivery window.
Dessa checks your return policy against the actual order and shares your returns-portal link, so the customer can start right away.
Sizes, materials, stock and compatibility, answered from your own catalogue.
Wrong size, wrong address, cancel before shipping: Dessa applies the change directly in Shopify while the customer is still in the chat.
Authorize the connection from your Shopify admin. No code, no developer needed.
Policies, products and past conversations become working knowledge.
Dessa drafts replies to real conversations, so you see the results before anything goes out.
Turn on Autopilot Mode for the flows you trust, and expand from there.
Shopify
BigCommerce
PrestaShop
Shopware