Connect your Magento store and Dessa reads orders, shipments and customer history in real time, then resolves order and return questions on its own, across every storefront you run.
Dessa looks up the live order and carrier status in Magento and gives the customer a real answer: order number, status and delivery window.
Dessa checks your return policy against the actual order and shares your returns-portal link, so the customer can start right away.
Sizes, materials, stock and compatibility, answered from your own catalogue.
Dessa makes order changes in Shopify only today. For Magento stores, Dessa hands the request to your team with the order details.
Connect with a Magento integration token. Works with Magento Open Source and Adobe Commerce.
Policies, products and past conversations become working knowledge, across all store views and languages.
Dessa drafts replies to real conversations, so you see the results before anything goes out.
Turn on Autopilot Mode for the flows you trust, and expand from there.
Shopify
BigCommerce
PrestaShop
Shopware