Connect your BigCommerce store and Dessa reads orders, shipments and customer history in real time, then resolves order and return questions on its own.
Dessa looks up the live order and carrier status in BigCommerce and gives the customer a real answer: order number, status and delivery window.
Dessa checks your return policy against the actual order and shares your returns-portal link, so the customer can start right away.
Sizes, materials, stock and compatibility, answered from your own catalogue.
Dessa makes order changes in Shopify only today. For BigCommerce stores, Dessa hands the request to your team with the order details.
Authorize the connection through your store. Our team guides the setup with you.
Policies, products and past conversations become working knowledge.
Dessa drafts replies to real conversations, so you see the results before anything goes out.
Turn on Autopilot Mode for the flows you trust, and expand from there.
BigCommerce
Shopify
PrestaShop
Shopware