How it works
From first message to resolved, in 40 seconds
No decision trees to build, no intents to label. Connect your help center and inbox, set your guardrails, and Dessa starts resolving — here is what happens under the hood.
The loop
One agent, end to end.
Step 01
A question comes in
Email, chat or WhatsApp — a customer asks where order #58291 is. Dessa picks it up the second it lands, in any of 32 languages.
Step 02
Dessa reads the full context
Order history, shipping status, your return policy, past conversations — she assembles the whole picture before answering, not just the last message.
Step 03
She acts on your systems
Refunds issued, labels generated, addresses updated — real actions inside Shopify and your helpdesk, always inside the rules you set.
Step 04
Resolved, logged, learned
The customer gets an answer, your team gets a clean log, and Dessa gets a little better. Anything uncertain is handed to a human with full context.
Setup
Going live
- 1
Connect
Plug in your helpdesk and store. Dessa reads your help center, macros and past resolutions — no manual training data.
- 2
Set guardrails
Decide what she may do alone: refund limits, escalation rules, tone. Sensible defaults, fully yours to change.
- 3
Watch, then widen
She starts on your top intents with your team watching. Approve, adjust, expand — most teams go fully live within a week.
- 4
Improve weekly
Gap detection and the morning report show exactly what to fix next. The resolution rate compounds.
- 62%
- resolved autonomously
- 40s
- median resolution
- 32
- languages supported
- 4.8
- CSAT after resolution
FAQ
Ask us anything.
Do we need to build flows or decision trees?
No. Dessa works from your existing help center, policies and past tickets. If your knowledge is thin, she flags the gaps and drafts the missing articles.
What do the first two weeks look like?
Week one: connected, watching, resolving your top intents with approvals on. Week two: approvals off for proven intents, resolution rate climbing.
Which tools does she work with?
Zendesk, Intercom, Freshdesk, Gorgias or Trengo for the inbox, plus your store platform for orders and refunds. Nothing to migrate.
See the integrations page
What does it cost to try?
Dessa is in closed beta — beta partners run it on their real tickets with guided onboarding, and pricing is announced at launch. You will pay for resolved outcomes — handoffs are always free.
Full details on the pricing page
Watch Dessa work on your tickets
Book a 20-minute demo and bring a real ticket. We will walk through exactly how she would resolve it.