Keep Zendesk. Dessa works inside the Zendesk your team already runs, resolves order, return and product questions, and hands the rest to your agents with full context.
Your tickets, views and workflows stay in Zendesk. Dessa works inside them.
Dessa knows your orders, returns and catalogue, so it resolves the question instead of only answering it.
When a person is needed, the ticket arrives in Zendesk with the full context already there.
Dessa checks the order in your store and the latest tracking, then answers in one message.
Dessa checks the return window and shares your returns-portal link, so the customer can start right away.
Sizes, materials, stock and compatibility, answered from your own catalogue.
Before an order ships, Dessa can cancel it or update the delivery address. Available for Shopify stores today.
First your store, returns and fulfilment tools. Then Zendesk, the help desk your team already works in.
Dessa drafts replies in Assist Mode, so you see the results first and decide when it goes live on Autopilot Mode.
Correct one reply to adjust your brand tone, and Dessa applies the fix everywhere.
