Built by the team at Trengo. Dessa works inside the Trengo workspace you already run, resolves the repetitive ecommerce questions and hands the rest to your team with full context.
Same inbox, same channels, same team. Dessa joins your Trengo workspace instead of adding a new tool.
Email, live chat, WhatsApp, Instagram and Messenger: Dessa answers wherever your Trengo inbox receives conversations.
Dessa comes from the team behind Trengo, with 15+ years of working with eCommerce businesses.
Dessa checks the order in your store and the latest tracking, then answers in one message.
Dessa checks the return window and shares your returns-portal link, so the customer can start right away.
Sizes, materials, stock and compatibility, answered from your own catalogue.
Before an order ships, Dessa can cancel it or update the delivery address. Available for Shopify stores today.
First your store, returns and fulfilment tools. Then Trengo, the help desk your team already works in.
Dessa drafts replies in Assist Mode, so you see the results first and decide when it goes live on Autopilot Mode.
Correct one reply to adjust your brand tone, and Dessa applies the fix everywhere.
