Solutions · E-commerce
Your store's support, run by Dessa
WISMO, returns, refunds and product questions — the 80% of your inbox that repeats every day, resolved end to end while you build the business.
Live in a day · Works with Gorgias, Zendesk, Shopify · Closed beta
- 62%
- resolved autonomously
- 40s
- median resolution
- 32
- languages supported
- 4.8
- CSAT after resolution
What she takes over
The e-commerce inbox, handled
WISMO on autopilot
'Where is my order?' is a third of your inbox. Dessa answers with live carrier data and the real delivery window — instantly, every time.
Returns that run themselves
Eligibility checked against your policy, label generated, refund issued. Your team never touches a standard return again.
Every market, native
She answers in your customer's language across 32 languages — the same policy, the same accuracy, no regional support team.
Signals
What running a store on Dessa looks like.
62%
of conversations resolved end to end, no human touching them.
Autonomous resolution
Returns used to eat two hours a day. Now they just happen.
Founder, fashion brand, DE
The morning report is the first thing I read now.
Owner, home goods store, UK
Dessa cleared our Monday backlog before we opened the laptop.
Ecommerce operator, NL
Customers write in Polish, she answers in Polish. Nobody blinks.
Support lead, marketplace, PL
32
languages resolved natively, around the clock.
Languages
40s
median time from first message to resolved ticket.
Median resolution
4.8
average CSAT on conversations Dessa resolved herself.
Customer satisfaction
Peak season
Black Friday without the fear.
Volume spikes 5x; Dessa does not notice. She absorbs the surge at the same 40-second median while your team handles the genuinely hard cases.
FAQ
Frequently asked questions
We run on Gorgias and Shopify — how fast can we start?
That is the fastest path: most Gorgias + Shopify stores connect and resolve their first ticket the same day.
Can Dessa handle exchanges and partial refunds?
Yes — within the limits you set. Anything outside policy goes to your team with context, not into a wrong answer.
What about pre-sales questions?
Sizing, stock, compatibility and shipping-cost questions are answered from your catalog — she converts browsers, not just deflects tickets.
Do we lose the personal touch?
You gain it back. Your team stops copy-pasting tracking links and spends its time on the conversations that actually need a human.
See Dessa on your store
Bring your store URL to a 20-minute demo. We will show you what she would resolve from your actual inbox.