Solutions · Financial services
Compliant support automation for financial services
Card questions, payment status, account changes — resolved by an agent with PII redaction on every message, EU data residency and an audit trail your compliance team will actually like.
Compliance first
Built for regulated support
PII redaction, always on
Names, addresses, account and card numbers are redacted before any model call — on every plan, not as an enterprise add-on.
EU data residency
Choose Frankfurt for storage and inference. Data never leaves the region, and the DPA says so in writing.
A real audit trail
Every answer is sourced, every action logged with the exact API call. Reviews and audits take hours, not weeks.
Guardrails
How Dessa stays inside the lines
- 1
Contain
Dessa only answers within the scope you approve — product questions, payment status, standard account changes.
- 2
Verify
Identity-sensitive requests follow your verification flow before any data is shown or changed.
- 3
Escalate
Complaints, disputes and anything regulatorily sensitive route straight to your team, flagged and documented.
- 4
Evidence
Every conversation is retained per your policy, exportable, and traceable to its sources.
- 62%
- resolved autonomously
- 40s
- median resolution
- 32
- languages supported
- 4.8
- CSAT after resolution
FAQ
Frequently asked questions
Can we restrict what Dessa is allowed to discuss?
Yes — scope is allowlist-based. She answers only approved topics and escalates everything else, and you can change the list anytime.
How is customer data protected?
TLS 1.3 in transit, AES-256 at rest, PII redacted before model calls, and a contractual no-training guarantee. Full detail in the trust center.
Do you support our retention policy?
Retention is configurable from 30 days to 24 months per data category, with deletion on request.
Is there a compliance review process?
Yes — SOC 2 Type II report, DPA, subprocessor list and architecture review are usually with your team within a day.
Start with a security review
Get the SOC 2 report, DPA and architecture walkthrough first — then decide if a pilot makes sense.