The AI agent that actually resolves.
Dessa learns your entire business and goes live in minutes, resolving tickets and closing the next sale. Your best customer support agent and your best shopping assistant; at once.
Works with any inbox · Trengo - Zendesk - Intercom - Freshdesk - Gorgias - Front
Built for the platforms you already sell on
- Shopify
- WooCommerce
- Magento
- Lightspeed
- BigCommerce
- PrestaShop
How it works
From typing to automating.
Three steps, and Dessa is already working from what actually happened in your store — not a rulebook someone has to build first.
- // connect
Plug into what you already run
Your helpdesk (Gorgias, Zendesk, Intercom, Freshdesk, or Trengo) and your storefront (Shopify, WooCommerce, Magento). No migration.
- // learn
Prevent tickets from the future
Dessa reads 90 days of tickets and your full catalogue before it answers one — it learns what's coming, not just what's happened.
- // assist
We built the correct replies so you don't have to.
Dessa drafts every reply and recommendation for approval first. Correct one, it applies the fix everywhere — ramp to autopilot on your terms.
For every situation
Your mind, now on Dessa.
Every skill below is live in the product today — turn one on, and Dessa handles it the way you would.
Order & shipment status
Tells them exactly where it is and when it lands — before they ask twice.
Help with a return
Confirms it's within the return window, then hands over exactly what's needed to send it back.
⚡ Requires a connected returns portal
Cancel an order
Cancels it and releases the payment hold — before it ships.
Change shipping address
Updates it on the spot, for as long as the order's still unfulfilled.
Damaged or wrong item
Collects the right photos, triages it, and gets it resolved — no three-email back-and-forth.
Product questions & compatibility
Answers 'will this fit' or 'does this work with X' straight from your catalogue.
Discount & promo codes
Fixes the code that won't apply, or explains exactly why it doesn't.
Shopping Assistant
Acts like your best sales rep: browses the catalogue with them and recommends what actually fits.
A day with Dessa
Today, Dessa is on it.
No incoming everyday queries? Dessa silently handles the everyday tasks while generating x3 revenue from the demand you didn't know existed.
You can focus on growing your catalogue or applying new initiatives to unlock your growth.
Put a number on it
Same agent, two kinds of return.
Every conversation Dessa handles either saves you time or makes you money — often both. See what that's worth at your volume.
Operations lens
Hours you get back
Commerce lens
Revenue it creates
The differentiator
Most AI agents pick a lane. Dessa doesn't.
| Dessa | Support-only agents | Commerce-only tools | |
|---|---|---|---|
| Resolves support tickets end-to-end | |||
| Recommends products & closes sales | |||
| Learns your ticket history from day one | |||
| Works inside your existing helpdesk |
- 62%
- resolved autonomously
- 40s
- median resolution
- 4.8
- CSAT
Proof, at a glance
Four numbers your customers will feel.
FOR EVERY SITUATION
Support skills
Order & shipment tracking
"Where's my order?" answered before it's even finished being typed. Dessa pulls live tracking straight from Shopify and your carrier — including marketplace orders — and knows the difference between "still moving," "stuck," and "delivered but somehow not there."
Delayed-order recovery
A delay doesn't have to end in a cancellation. When an order's running late, Dessa offers an in-stock substitute, a straightforward cancellation and refund, or a goodwill gesture — whichever combination you allow it to use.
Returns & refund status
Checks the order against your return window, then hands over your returns portal with the order already filled in. Damaged or wrong items get automatically rerouted to the right resolution.
Order edits — cancellations & address changes
Wrong size, wrong address, second thoughts — while an order hasn't shipped, Dessa cancels it and releases the payment hold, or updates the delivery address, in one message.
Damaged or wrong item — triage & handoff
Collects the details and the photo evidence your team actually needs, then hands the case to a teammate fully prepped — so the first human touchpoint is a resolution, not a fact-finding mission.
Product questions & compatibility
Fit, sizing, availability, compatibility with what someone already owns — answered from your real catalogue and product data. It answers questions; it doesn't sell.
Discount & promo code troubleshooting
A code that won't apply, one forgotten at checkout, a missing signup discount — Dessa checks it against your actual rules and either fixes it or explains clearly why it doesn't apply.
Price-match protection
If a better deal shows up shortly after someone buys, Dessa honors it automatically within the window you set — turning a possible complaint into a reason to trust you next time.
Commerce
Commerce skills
Shopping Assistant
Acts as a sales rep, not a search bar: browses your catalogue, recommends based on what someone's actually asking for, and builds the cart for them. Choose how hard it works to convert.
Cart recovery
When a cart gets built and then goes quiet, Dessa follows up once — a genuine nudge, not a blast — timed to land while the intent is still fresh, and skipped if the conversation picks back up on its own.
Social selling
Shows up right inside the conversation — product carousels in WhatsApp, Instagram, or Messenger threads — so someone can browse, ask a question, and buy without ever leaving the chat.
FAQ
Questions, answered
Do we need to replace our current helpdesk?
No — Dessa runs inside Gorgias, Zendesk, Intercom, Freshdesk, or Trengo. Nothing to migrate.
How long does setup take?
Dessa reads your ticket history and catalogue before going live — most teams are live in minutes, not weeks of configuration.
Will it sound like a generic AI?
Tone is coachable per brand — Dessa learns to sound like you, not a script.
Does it replace my support team?
It starts in assist mode, drafting replies for approval. You control the ramp to autonomy.
Say hey to Dessa
Dessa learns your entire business and goes live in minutes, resolving tickets and closing the next sale. Your best customer support agent and your best shopping assistant — at once.