Customers
400+ teams run support on Dessa
E-commerce stores, SaaS teams and travel brands that stopped drowning in tier-1. Here is what running on Dessa actually looks like — in their numbers and their words.
Works with the tools these teams already had
- Zendesk
- Intercom
- Freshdesk
- Gorgias
- Trengo
- Shopify
- 62%
- resolved autonomously
- 40s
- median resolution
- 32
- languages supported
- 4.8
- CSAT after resolution
Dessa cleared our Monday backlog before we opened the laptop.
“Customers write in Polish, she answers in Polish. Nobody blinks. We shut down our translation workflow in week two.”
“Returns used to eat two hours a day. Now they just happen — label, refund, done. I check the morning report and move on.”
“We were sceptical after the last 'AI bot'. The difference is she actually finishes the job instead of linking an article.”
FAQ
Frequently asked questions
Are these real customers?
Yes — quotes come from teams in early access. We attribute by role and market rather than logo while the program is under NDA; references are available in the demo.
What size teams does Dessa fit?
From two-person stores to support orgs with dozens of agents. Pricing will be outcome-based, so it scales down as gracefully as up — exact numbers are announced at launch.
How fast do teams see results?
Most see the resolution rate pass 40% in week one on top intents, and reach the 60%+ range within the first month as knowledge gaps get filled.
Can we talk to a reference customer?
Yes — ask in the demo and we will connect you with a team in your industry.
Join them
Book a demo — either way, you will see Dessa on your own tickets, not a canned script.