Connect Sendcloud and Dessa reads the live carrier status of every shipment, so customers get the real status, ETA and tracking link in one message, without your team opening another tab.
Your warehouse and shipping setup stay exactly as they are. Dessa reads from Sendcloud, nothing changes for your team.
No more "please check the tracking link". Dessa gives the customer the actual status and delivery window.
When a parcel is stuck or lost, Dessa hands the conversation to your team with the order and tracking details.
Dessa checks the order in your store and the live shipment status in Sendcloud, then replies with the status, carrier ETA and tracking link.
Has it shipped yet? When will it arrive? Which carrier? Dessa answers from the shipment data, not from a template.
Dessa checks the return window against the actual order and shares your returns-portal link.
Damaged, delayed or lost: Dessa collects the details and hands the case to your team, so nobody has to ask again.
First your store, then Sendcloud. Our team guides the setup with you.
Dessa drafts replies to real conversations, so you see the results before anything goes out.
Turn on Autopilot Mode for the flows you trust, and expand from there.
Sendcloud
Picqer
Returnless
Returnista