Connect Monta and Dessa reads the live shipment status of your orders, so customers get the real status, ETA and tracking link, even when your fulfilment is outsourced.
Your warehouse and shipping setup stay exactly as they are. Dessa reads from Monta, nothing changes for your team.
No more "please check the tracking link". Dessa gives the customer the actual status and delivery window.
When a parcel is stuck or lost, Dessa hands the conversation to your team with the order and tracking details.
Dessa checks the order in your store and the live shipment status in Monta, then replies with the status, carrier ETA and tracking link.
Has it shipped yet? When will it arrive? Which carrier? Dessa answers from the shipment data, not from a template.
Dessa checks the return window against the actual order and shares your returns-portal link.
Damaged, delayed or lost: Dessa collects the details and hands the case to your team, so nobody has to ask again.
First your store, then Monta. Our team guides the setup with you.
Dessa drafts replies to real conversations, so you see the results before anything goes out.
Turn on Autopilot Mode for the flows you trust, and expand from there.
Sendcloud
Picqer
Returnless
Returnista