Product
Resolution, not deflection
Dessa reads the full context, takes the action and closes the conversation — refunds issued, orders updated, labels sent. Deflecting a ticket to an article is not resolving it.
Live in a day · Closed beta · Pricing announced at launch
- 62%
- resolved autonomously
- 40s
- median resolution
- 32
- languages supported
- 4.8
- CSAT after resolution
Capabilities
What autonomous actually means.
Most 'AI agents' paste an article and hope. Dessa finishes the job — these are the pieces that make that possible.
End-to-end, not FAQ links
Dessa answers, acts on your systems and closes the ticket. If she cannot finish the job, it does not count as resolved — and you do not pay for it.
No queue, ever
First message to closed ticket, day and night.
Real actions on your stack
She looks up the order in Shopify, checks the carrier, issues the refund and generates the return label — inside the guardrails you set.
Every channel at once
Email, chat and WhatsApp, handled by the same agent with the same context — no channel silos, no copy-paste between tools.
Your rules, always
You decide what Dessa may do alone and what always goes to a person.
Rated by customers
Not by us — by the people she answers.
What Dessa handles
The work your team stops doing.
Order status and tracking
'Where is my order?' is most of your inbox. Dessa answers with live carrier data and the actual delivery window — not a template.
Returns and refunds
She checks eligibility against your policy, generates the label and issues the refund — end to end, inside the rules you set.
Product questions
Sizing, materials, compatibility, stock — answered from your catalog and help center, in 32 languages, at 3am.
Account and billing
Address changes, invoice copies, subscription pauses — she does the change, confirms it and logs it.
FAQ
Ask us anything.
What counts as a resolution?
A conversation is resolved when the customer's problem is actually solved and they do not come back about it. If Dessa hands the conversation to your team, you pay nothing.
You pay for outcomes, not deflections
Can she really issue refunds?
Yes — through scoped API tokens on your store platform, and only within the limits you configure. Every action is logged and reviewable.
You set the guardrails
What if she gets something wrong?
Anything uncertain goes to your team with full context instead of being guessed at. That discipline is why resolved conversations rate 4.8 CSAT.
How long until she is resolving tickets?
Most teams connect their help center and inbox in under a day. Dessa starts on your top intents first, then widens as you approve.
See a real resolution, live
Bring a real ticket from your queue to the demo. We will show you how Dessa would have handled it — action by action.