Solutions · SaaS
Tier-1 support that scales with signups, not headcount
How-to questions, billing, login issues and onboarding friction — Dessa resolves them from your docs and app data, so your team ships product instead of answering the same question twice.
The fit
What Dessa does for SaaS teams
Answers from your real docs
Dessa works from your help center, changelog and API docs — and flags the gaps when customers ask things your docs do not cover.
Onboarding that does not stall
New users get unstuck at 2am, in their own language. Activation does not wait for your support timezone.
Billing without the back-and-forth
Invoice copies, plan changes, seat questions and proration math — handled correctly, against your live billing data.
- 62%
- resolved autonomously
- 40s
- median resolution
- 32
- languages supported
- 4.8
- CSAT after resolution
Ship weeks, not tickets
Your engineers stop doing support rotations.
When tier-1 resolves itself, the support rotation stops eating sprint capacity. Escalations arrive pre-triaged, with reproduction context attached.
The difference
Tier-1, before and after Dessa.
With Dessa
- Docs turned into instant, sourced answers
- 40-second median resolution, around the clock
- Engineers see only pre-triaged escalations
- Frustration flagged and escalated early
Status quo
- Docs nobody reads, tickets that repeat
- First response tied to your support timezone
- Engineers pulled into tier-1 rotations
- Churn signals buried in the queue
Drag the handle to compare
FAQ
Frequently asked questions
Our product changes weekly — can Dessa keep up?
Yes. She re-syncs your help center and changelog continuously, and the morning report flags answers that went stale after a release.
Can she access account data to personalize answers?
Yes, through scoped API access — plan, usage and billing state — so 'why was I charged €49?' gets a real answer, not a link.
How does she handle bugs?
She recognizes bug reports, collects reproduction details, and files a clean escalation to your team — no guessed workarounds.
Is our data used to train shared models?
No, contractually. Your conversations never train models used by other customers. Details on the security page.
See Dessa on your docs
Point us at your help center in the demo and watch her answer your ten most common tickets, live.