Solutions · Travel
Support that works in every timezone your travelers do
Booking changes, cancellations and 'where do I check in?' — asked at midnight, in 32 languages, usually mid-trip. Dessa resolves them the moment they arrive.
Coverage
Resolving in 32 languages.
A traveler in Tokyo asks in Japanese, one in Lisbon asks in Portuguese — Dessa answers both natively, at the same 40-second median, with the same policy accuracy.
The fit
Why travel teams run on Dessa
Urgency, handled
Travel questions cannot wait for office hours. Flight tomorrow, hotel tonight — Dessa answers now, not in a 12-hour queue.
Bookings, changes, cancellations
She reads the live booking, applies your fare and cancellation rules, and executes the change — or routes it to a person when judgment is needed.
Peak season is just season
Summer surge and holiday spikes hit the queue, not your customers. Dessa absorbs 5x volume without a hiring round.
- 62%
- resolved autonomously
- 40s
- median resolution
- 32
- languages supported
- 4.8
- CSAT after resolution
FAQ
Frequently asked questions
Can Dessa make actual booking changes?
Yes — within the rules you configure, through your booking system's API. Anything outside policy escalates with full context.
What happens during a disruption event?
Mass-cancellation days are when she earns her keep: consistent, policy-correct answers to thousands of travelers at once, while your team works the exceptions.
Do we need separate language teams?
No. All 32 languages ship on day one with the same knowledge base — no translation queue, no regional staffing.
Which channels does she cover?
Email, chat and WhatsApp — the channel travelers actually use mid-trip — with one shared conversation history.
See Dessa handle a disruption day
Bring your worst support day to the demo. We will show you how she would have handled the surge.