Dessa + Lightspeed: support that acts in your store
Connect your Lightspeed store and Dessa reads orders, shipments and customer history in real time — then resolves WISMO, returns and order changes on its own. Built for the way Benelux brands sell.
Live in a day · Closed beta · Pricing announced at launch
What Dessa does in Lightspeed
Not answers about your store. Actions in it.
Where is my order?
Dessa looks up the live order and carrier status in Lightspeed and gives the customer a real answer — order number, status, delivery window — in Dutch, English or any of 32 languages.
Returns and refunds
Dessa checks your return policy against the actual order, starts the return and keeps the customer informed until the refund lands.
Order changes
Wrong size, wrong address, cancel before shipping — Dessa applies the change directly in Lightspeed while the customer is still in the chat.
Setup
Connected in minutes, not months
- 1
Connect Lightspeed
Authorize the connection through your store — our team guides the setup with you.
- 2
Dessa learns your store
Policies, products and past conversations become working knowledge.
- 3
Review in shadow mode
Watch Dessa handle real conversations in suggest-only mode before anything goes out.
- 4
Go autonomous
Turn on autonomous resolution for the flows you trust — expand from there.
- 62%
- resolved autonomously
- 40s
- median resolution
- 4.8
- CSAT
FAQ
Questions, answered
Which Lightspeed products does this cover?
Dessa is built for Lightspeed eCom stores. If you also sell in person with Lightspeed Retail, ask us — coverage depends on your setup, and we'll confirm what applies to yours.
Does Dessa answer in Dutch?
Yes — Dessa detects the customer's language and answers natively in Dutch, French, German, English and 28 more, with your policies and tone.
What does Dessa need from my Lightspeed store?
Access to orders, customers and shipments — and permission to act only where you enable it, like starting a return or updating an address. You choose what Dessa is allowed to do.
Does Dessa work with my carrier and returns tools too?
Yes. Lightspeed is usually the core connection, and Dessa combines it with your carrier tracking and returns portal — including the carriers Benelux customers ask about most.
What if Dessa isn't sure what to do?
It hands the conversation to your team with full context — the order, what the customer asked and what it already checked. You stay in control of the edge cases.
Say hey to Dessa
Connect your Lightspeed store and Dessa reads orders, shipments and customer history in real time — then resolves WISMO, returns and order changes on its own. Built for the way Benelux brands sell.