Dessa + BigCommerce: support that acts in your store
Connect your BigCommerce store and Dessa reads orders, shipments and customer history in real time — then resolves WISMO, returns and order changes on its own, instead of just answering about them.
Live in a day · Closed beta · Pricing announced at launch
What Dessa does in BigCommerce
Not answers about your store. Actions in it.
Where is my order?
Dessa looks up the live order and carrier status in BigCommerce and gives the customer a real answer — order number, status, delivery window — without a human touching the ticket.
Returns and refunds
Dessa checks your return policy against the actual order, starts the return and keeps the customer informed until the refund lands.
Order changes
Wrong size, wrong address, cancel before shipping — Dessa applies the change directly in BigCommerce while the customer is still in the chat.
Setup
Connected in minutes, not months
- 1
Connect BigCommerce
Authorize the connection through your store — our team guides the setup with you.
- 2
Dessa learns your store
Policies, products and past conversations become working knowledge.
- 3
Review in shadow mode
Watch Dessa handle real conversations in suggest-only mode before anything goes out.
- 4
Go autonomous
Turn on autonomous resolution for the flows you trust — expand from there.
- 62%
- resolved autonomously
- 40s
- median resolution
- 4.8
- CSAT
FAQ
Questions, answered
What does Dessa need from my BigCommerce store?
Access to orders, customers and fulfillments — and permission to act only where you enable it, like starting a return or updating a shipping address. You choose what Dessa is allowed to do.
Does Dessa work with my carrier and returns tools too?
Yes. BigCommerce is usually the core connection, and Dessa combines it with your carrier tracking and returns portal so the whole journey — order, shipment, return — is covered in one conversation.
Which channels does this work on?
Every channel Dessa supports: WhatsApp, live chat, email and social DMs. The BigCommerce connection works the same everywhere.
What if Dessa isn't sure what to do?
It hands the conversation to your team with full context — the order, what the customer asked and what it already checked. You stay in control of the edge cases.
I'm on Shopify, WooCommerce or Magento — is that supported?
Yes — see the [Shopify](/integrations-shopify), [WooCommerce](/integrations-woocommerce) and [Magento](/integrations-magento) guides. The playbooks are the same.
Say hey to Dessa
Connect your BigCommerce store and Dessa reads orders, shipments and customer history in real time — then resolves WISMO, returns and order changes on its own, instead of just answering about them.