Product
See every conversation
Every answer Dessa gives is logged, sourced and reviewable. Insights shows you what customers ask, what she resolved, and exactly where your knowledge has gaps.
Insights
Support you can finally see into.
Most support metrics tell you how fast you replied. Dessa's insights tell you what actually got resolved — and what to fix next.
The morning report
What Dessa resolved overnight, what she escalated and why, and the one policy question worth a human look — in your inbox before the first coffee.
Resolution rate, live
Track it per intent, channel and language.
CSAT per conversation
Measured after resolution, not sampled.
Knowledge gap detection
When customers keep asking something your help center does not answer, Dessa flags it — with a suggested article draft based on how your team resolved it.
Full audit trail
Every answer links to its sources; every action links to the API call. When someone asks 'why did the bot say that?', you have the receipt.
QA without sampling
Review 100% of conversations, not the 2% a human QA team can reach.
In practice
A week of insights.
The weekend queue is summarized: 412 conversations, 268 resolved autonomously, 9 escalated, one recurring question about the new shipping policy flagged for review.
Dessa flags that customers keep asking about battery compatibility. She drafts the article from your team's past answers; you approve it in two minutes.
A spot-check queue shows every conversation where Dessa was less than fully confident — reviewed in minutes, not days.
Resolution rate on the new intent went from 0 to 71% in a week, and you can see exactly which article did it.
- 62%
- resolved autonomously
- 40s
- median resolution
- 32
- languages supported
- 4.8
- CSAT after resolution
FAQ
Frequently asked questions
What does the morning report include?
Volume, resolution rate, escalations with reasons, CSAT, and any knowledge gaps Dessa detected — one email, no dashboard required.
Can we see why Dessa gave a specific answer?
Yes. Every answer shows the sources it was built from and every action shows the exact API call. Full traceability, every conversation.
Does QA require extra tooling?
No. Review queues, confidence filters and conversation search are built in. Export to CSV or push to your BI tool if you want more.
How does gap detection work?
When unresolved questions cluster around a topic your knowledge base does not cover, Dessa flags the cluster and drafts a candidate article from your team's actual resolutions.
Get your first morning report
Connect your inbox today and see what Dessa would have resolved this week — before you commit to anything.