Our mission
Support teams shouldn’t burn out answering the same question twice
We build Dessa so the repetitive 62% resolves itself — and the humans get the work that actually needs a human.
Timeline
How we got here
2024
The night shift
Our founders ran support for a scale-up and hired a literal night shift for WISMO tickets.
2025
Dessa v1
First autonomous resolutions in production: 28% end-to-end, no humans.
2025
100 teams
Outcome-based pricing model defined — you pay for resolved outcomes.
2026
400+ teams
62% median auto-resolution across customers, in 32 languages.
Values
What we optimize for
Resolution over deflection
A bounced ticket isn’t a win. We only count conversations that stay closed.
Know your limits
Dessa escalates before she guesses. We’d rather hand off than hallucinate.
Boring reliability
Migrations in an afternoon, uptime you don’t think about, invoices you understand.
Values
A bounced ticket isn’t a win. We only count conversations that stay closed.
Backed by
- Lightcone
- Nordwind Capital
- Plaza Ventures
- Anthem Angels
Build the agent that never sleeps
Amsterdam or remote across Europe. Engineering, research and go-to-market.