Dessa + Magento: support that acts in your store
Connect your Magento store and Dessa reads orders, shipments and customer history in real time — then resolves WISMO, returns and order changes on its own, across every storefront you run.
Live in a day · Closed beta · Pricing announced at launch
What Dessa does in Magento
Not answers about your store. Actions in it.
Where is my order?
Dessa looks up the live order and carrier status in Magento and gives the customer a real answer — order number, status, delivery window — without a human touching the ticket.
Returns and refunds
Dessa checks your return policy against the actual order, creates the credit memo flow and keeps the customer informed until the refund lands.
Order changes
Cancel before shipping, fix an address, swap an item — Dessa applies the change directly in Magento while the customer is still in the chat.
Setup
Connected in minutes, not months
- 1
Connect Magento
Authorize the connection with a Magento integration token — works with Magento Open Source and Adobe Commerce.
- 2
Dessa learns your store
Policies, products and past conversations become working knowledge — across all store views and languages.
- 3
Review in shadow mode
Watch Dessa handle real conversations in suggest-only mode before anything goes out.
- 4
Go autonomous
Turn on autonomous resolution for the flows you trust — expand from there.
- 62%
- resolved autonomously
- 40s
- median resolution
- 4.8
- CSAT
FAQ
Questions, answered
Does this work with both Magento Open Source and Adobe Commerce?
Yes. Dessa connects through the standard Magento REST API, which both editions share — the setup is the same either way.
We run multiple store views and languages — is that supported?
Yes. Dessa sees which store view an order belongs to and answers in the customer's language, with the right policies for that storefront.
What does Dessa need from my Magento store?
An integration token with read access to orders, customers and shipments — and write access only for the actions you enable, like creating a return or updating an address. You choose what Dessa is allowed to do.
Does Dessa work with my carrier and returns tools too?
Yes. Magento is usually the core connection, and Dessa combines it with your carrier tracking and returns portal so the whole journey — order, shipment, return — is covered in one conversation.
What if Dessa isn't sure what to do?
It hands the conversation to your team with full context — the order, what the customer asked and what it already checked. You stay in control of the edge cases.
Say hey to Dessa
Connect your Magento store and Dessa reads orders, shipments and customer history in real time — then resolves WISMO, returns and order changes on its own, across every storefront you run.