Changelog
What shipped in Dessa, in plain language. Updated as features reach all customers — not when the press release goes out.
July 2026
Marginal component pack for landing pages
Ten new marketing blocks for pages built in the CMS — bento grids, scroll stories, a language globe and more. Marketing teams can now build richer pages without engineering.
Morning report: escalation reasons
The daily report now groups escalations by reason — uncertainty, policy limit, customer request — so you can see exactly which guardrail is doing the work.
June 2026
Knowledge gap drafts
When customers repeatedly ask something your help center does not answer, Dessa now drafts the missing article from your team's actual resolutions. You review, edit and publish in a click.
Salesforce case sync goes two-way
Dessa can now write conversation outcomes back to Salesforce cases, not just read them. Available on all plans.
May 2026
Configurable retention per data category
Retention can be set from 30 days to 24 months, separately for conversations, logs and analytics. Requested by our financial services customers; available to everyone.
WhatsApp voice-note transcription
Customers who send voice notes on WhatsApp now get resolved like everyone else. Dessa transcribes, understands and answers in text.
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