The AI agent built for eCommerce brands
Every conversation
resolves a problem or
generates a new order.
Dessa learns your catalog and how you operate in minutes, resolving returns, refunds and order status on its own while bringing in new orders for your store. Your best customer support agent and your best shopping assistant, in one.
Try For Free
The AI agent that resolves and sells.
Dessa removes your daily repetitive work by acting as the best customer support agent while selling like your best shopping assistant to grow your brand.
Shopping Assistant skills
Turns questions into ordersGuided shopping
& add to cart
24% new revenueUpsell & drive
check out
Up to 15% AOV increaseCustomer Support skills
Clears the repetitive ticketsOrder status & shipment tracking
"Where's my order?" answered before it's even finished being typed, with live tracking from your store and carrier.
Returns & refunds
Checks the order against your return window, then hands over your returns portal with the order already filled in.
Delayed-order recovery
Offers an in-stock substitute, a cancellation and refund, or a goodwill gesture, whichever you allow it to use.
Edits, cancellations & address changes
Wrong size, wrong address, second thoughts while an order hasn't shipped, sorted in one message.
Damaged or wrong item: triage & handoff
Collects the details and photo evidence your team needs, then hands the case over fully prepped.
Business related inquiries
Recognises wholesale, reseller, partnership, press or vendor messages and routes them the way you've chosen.
Results online stores see
with Dessa.
Measured across live Dessa stores. Conversations Dessa closes without your team stepping in.
Bedrooms Plus
"Dessa has increased my hope that we can focus on other sides of the business. Questions are answered in an increasing amount of cases, and they turn into sales out of office hours."
Contact sales →
Keep your current help desk
Dessa works seamlessly with any help desk. Connect Dessa with one click and your teams work together with full context, on the daily setup they already have.
Add Dessa to your existing systems
Dessa connects with the systems you already use. No migration, no IT project needed.
Your Online
store with Dessa.
Dessa works with +40 store fronts. It connects to your online store under minutes and start receiving and sending necessary information in between, without the need of a complex setup. Dessa delivers the first successful resolution on Day 1.
Your storefront
Stays as isLive catalog, orders and customers from your eCommerce platform.
Returns & fulfilment
Stays as isReturns portals, carriers and fulfilment tools you already pay for.
Your returns &
fulfillment with Dessa.
Connect Dessa to your existing returns portal and fulfillment tools. It’s then ready to handle returns, order and shipment status questions and address updates on its own. Repetitive daily workload removed.
"Our sales staff can focus on customers in the store while Dessa looks after online enquiries, helping people make decisions, book services and complete purchases without anyone stepping in."
BikeeraLive on WhatsApp and online channelsThree steps from
connected to live.
1ConnectPlug into what you already have.
Connect your online store, returns portal and fulfillment systems. Then your help desk: Gorgias, Zendesk, Trengo or others.
2TestSee it work before it goes live on its own.
Dessa drafts replies on your real conversations in Assist Mode. Coach Dessa with AI manager and it becomes more your brand every day.
3CoachFix it once, it's fixed everywhere else.
Correct a reply to adjust tone or policy and Dessa applies the fix across every conversation. One step closer to become autonomous.
Pay only when Dessa delivers successfully.
You’re only charged when Dessa helps.
Handover? That’s for free.
successful outcome
Everything you need to get started:
Live under minutes- First resolution on the first day
- All integrations & connections
- Email, WhatsApp, Instagram and other channels
Questions,
answered.
Built by the Team at Trengo.
Creating solutions for eCommerce brands since 2017, the team behind Trengo built Dessa: a vertical AI agent shaped by real customer insights from processing over 100 million conversations a year, designed to work across any helpdesk, not just Trengo.